Property Manager

JOB SUMMARY:

Manage and operate the functional arms of TMD which consists of all related matters with regards
to building and park management and overall responsibilities in every aspects of operations,
strategic planning, coordination, implementation, administration, costing, budgeting, authority’s
liaison, Quality Management System, township operation, security matters, customer satisfaction,
branding to ensure smooth operation while liaising with other departments to work towards a
common goal, enhancement to customer experience, achieving key results area and objective of the
company.

RESPONSIBILITIES:

• Oversee and manage the operations of the functional arm of Township Management
  Department (TMD), i.e. Building / Property Management, Park Management, Security,
  Landscaping, Property Maintenance and other roles and responsibilities under this
  department to ensure efficient and effective operation & implementation.
• To guide and develop service quality in all level of staff to ensure service delivery in
  meeting and exceeding the departmental service standard & management expectations, i.e.
  meeting & exceeding customers’ needs & experience, enhancement to customer services,
  timeliness in completing the tasks and quality of work undertaken. That includes, the
  establishment, updates and implementation of policies, procedures while ensuring
  responding to all requests, demands, queries from residents, tenants and members of public
  in a timely manner.
• Establish the necessary operating procedures and systems for the department to ensure
  efficient and effective implementation of day to day operations while enforcing quality, risk
  managing and safety of works at site by complies with ISO requirements and procedural.
  That includes internal or external audit being carried out in the company with timely
  closure of NCRs or remedy of observation.
• Ability to forecast, improve, enhance, proper planning (including manpower and resources)
  and execution which is in line with managerial capabilities in accordance to Management’s
  directive, company goals and procedures.
• Manage and ensure the proper upkeep and maintenance of Township to ensure they are in
  serviceable and quality conditions for the usage of the residents and members of public,
  visitors etc. including attending to all technical matters on site by developing solutions
  (within and with other departments) to problems with the application of engineering
  concepts, practices and techniques.
• Achieve all deliverables in ensuring timeliness in attending to the delivery of vacant
  possession and resolution of defects issues raise by purchasers, complaints by member of
  public etc.
• To spearhead the setting up of Board of Committee of our development while responsible
  all financial matters in term of maintaining costs, recovering payment and keeping good
  records on revenues, expenditures related to building’s management and park management.
• Promote community lifestyle within the Township.
• Long term planning on improvement and enhancement to the Township environment and
  image to enable its match the standard of management of other townships or property in the
  local industry.
• Preparation of the Business Budget Plan for the management of the Township Department,
  and other functional components of TMD including strategic action plan to The
  Management, execution and timely delivery on each of financial year with the fulfillment
  of Key Result Areas of the department.
• Preparation, monitoring and control of departmental operating expenditures in line with the
  approved Business Budget Plan and take corrective actions on any deviations from
  expenditures.
• Contract and supplier administration on all matters related to Township Management
  including timely award of contract such as property Management Company, landscape,
  maintenance, security etc. At the same time, to review all existing contracts and come with
  proper strategic plan on the way forward in this township to enhance customer experience,
  any cost savings measures in term of economic of scale. Integration between building and
  park management.
• Monthly management reporting to The Management including attending all related
  meetings with The Management, inter departments and other meetings required inclusive of
  attending to all authorities matters with regards to Township Management including police,
  Son Ky wards, Tan Phu PC, PCCC and other departments in HCMC and Vietnam. In
  addition to this, all coordination, inspection, submission and approval required by the
  Authorities to be closely monitored and ensuring timely approval etc.
• To enforce the fixed assets management system to ensure all related assets in Township are
  being safeguarded.
• Regular meetings with all our subcontractors, suppliers and service providers to monitor the
  quality of the services being rendered to us.
• To review the existing set up and put in place an effective and optimum team to focus on
  driving effective and efficient team while setting clear KPIs to communicate clearly with
  team members.
• To coach, build and motivate staff to achieve the cooperation, teamwork and developing the
  skills to achieve the desired results including closing coordination with other departments
  to ensure effective teamwork.
• To deal with other business partners, event organizers on any events held in our Township
  including carrying out post mortem of effectiveness of campaigns and events which are
  being carried out.
• Undertake other duties and responsibilities as directly by his superior and management
  from time to time.

REQUIREMENTS:

• Bachelor degree in Engineering, Property or Facility
• 10 years’ experience in Customer Service and Good management and leadership skills
• Project/Property Management
• Able to communicate with all levels, assertive, initiative and high leadership quality. Good interpersonal skills and outward attitude
• With township planning expertise, civil and structure design knowledge, large development design experience, knowledge of current authorities and land matters and M&E Design requirements

____________________________

Consultant: Ms. Trinh
Email: [email protected]
Phone: +84 9384 99179