IT Helpdesk Engineer

Job Description 

• Provide on-site and/or remote technical assistance to end-users, diagnosis and
  troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware,
  software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server
  management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions
  to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Graduate Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Good knowledge of Windows OS, AD, Office 365 and Intune advantageous
• 2-3 years of relevant working experience, preferably from SI environment
• Experience in Windows 10 and added advantage for Macintosh Operating System
• Candidate must possess at least a Professional Certificate/NiTEC
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Experience in providing hardware troubleshooting

Others

• Temporarily remote, to be based in HCMC/ HANOI
• Interview: 2 rounds via remote
• Probation: 3 months
• Report: IT Manager/Service Delivery